Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"605483fecab83244f78b10e33924aaa76c51b9de_lout","branding":{"id":"70","key":"so","name":"Sharebox Support","portalBaseUrl":"/servicedesk/customer/portal/70"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/aa2e7928-2808-4bd0-a415-fc69bab1bd90/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNzVjNDkzYS1hODU3LTQxNTMtOTkxYS0zYTEzZGI5ZjI3OGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFhMmU3OTI4LTI4MDgtNGJkMC1hNDE1LWZjNjliYWIxYmQ5MCI6WyJyZWFkIl19LCJleHAiOjE3NzU4ODY2MDYsIm5iZiI6MTc3NTg4NjAwNn0.IZMC-g-wyA2IlGVgbhIuj2dYh-Ad7fzdQsoAUNkhkNk&client=a75c493a-a857-4153-991a-3a13db9f278a&mode=fit","logoId":"aa2e7928-2808-4bd0-a415-fc69bab1bd90","isLogoAvailable":true,"helpCenterTitle":"Welcome to Sharebox Support","sharedPortalName":"Sharebox Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Sharebox Support","sharedPortalName":"Sharebox Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#f00c0c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5cd15243-9678-44db-9b54-459f5973597c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNzVjNDkzYS1hODU3LTQxNTMtOTkxYS0zYTEzZGI5ZjI3OGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVjZDE1MjQzLTk2NzgtNDRkYi05YjU0LTQ1OWY1OTczNTk3YyI6WyJyZWFkIl19LCJleHAiOjE3NzU4ODY2MDYsIm5iZiI6MTc3NTg4NjAwNn0.cCDaJNwnkIrX_h5WU9YhsarMWqCwKxpMqg_a6A6DBZM&client=a75c493a-a857-4153-991a-3a13db9f278a&height=300&mode=fit","bannerMediaApiFileId":"5cd15243-9678-44db-9b54-459f5973597c","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#f00c0c","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"70","key":"so","projectId":10553,"serviceDeskId":70,"name":"Sharebox Support","description":"<p>Need Direct Support?</p>\n<p>Can’t find what you’re looking for? Raise a request and our team will help.</p>\n<p>Call Us:</p>\n<p>Norwegian / English: +47 40434444<br> German: +49 30 31 19 91 70<br> Italian: +39 055 062 0289</p>","portalBaseUrl":"/servicedesk/customer/portal/70","reqTypes":[{"id":"386","name":"Adminweb Assistance","descriptionHtml":"","callToAction":"Adminweb Assistance","introHtml":"","icon":11232,"iconUrl":"https://sharebox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11232","groups":[247],"key":""},{"id":"409","name":"Kiosk Assistance","descriptionHtml":"","callToAction":"Kiosk Assistance","introHtml":"","icon":11230,"iconUrl":"https://sharebox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11230","groups":[218],"key":""},{"id":"116","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10888,"iconUrl":"https://sharebox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10888","groups":[],"key":""},{"id":"475","name":"Fleetback","descriptionHtml":"","callToAction":"Fleetback","introHtml":"","icon":11131,"iconUrl":"https://sharebox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11131","groups":[],"key":""},{"id":"508","name":"Master Request","descriptionHtml":"","callToAction":"Master Request","introHtml":"<p>Use this request type to create a master ticket (Epic) that groups multiple customer issues related to the same product or customer. Use this to track and manage all related sub-tickets in one place.</p>","icon":10837,"iconUrl":"https://sharebox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10837","groups":[],"key":""},{"id":"343","name":"Support Call","descriptionHtml":"","callToAction":"Support Call","introHtml":"<p>Used to log incoming support calls</p>","icon":10892,"iconUrl":"https://sharebox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10892","groups":[],"key":""},{"id":"541","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"<p>This is a test.</p>","icon":10910,"iconUrl":"https://sharebox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10910","groups":[],"key":""}],"reqGroups":[{"id":218,"name":"Self-Service Kiosk"},{"id":247,"name":"Adminweb"}],"orderMapping":{"247":[386],"218":[409]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"676789aa-e8b9-3198-a0d9-e256bbaba019","appLinkName":"","appLinkUrl":"","spaceKey":"SO","spaceName":"Sharebox Operations","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SO","serviceDeskId":70,"kbLinkDomainURLs":["https://sharebox.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":70,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNzVjNDkzYS1hODU3LTQxNTMtOTkxYS0zYTEzZGI5ZjI3OGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTYzNTg1Nzc0OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzU4ODcyMDYsIm5iZiI6MTc3NTg4NjAwNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ke8IaP3w9wXtdNXSGYG5Wsv3BfkcFgbdmEJxN7XNOJQ","targetCollection":"upload-user-collection-635857748","endpointUrl":"https://api.media.atlassian.com","clientId":"a75c493a-a857-4153-991a-3a13db9f278a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":386,"projectId":10553,"issueType":{"id":"10272","name":"Support"},"form":{"name":"Adminweb Assistance","descriptionHtml":"","callToAction":"Adminweb Assistance","intro":"","instructions":"","icon":11232,"iconUrl":"https://sharebox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11232","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/70/create/386","requestValidateBaseUrl":"/servicedesk/customer/portal/70/validate/386","calendarParams":{"firstDay":0,"date":"2026-04-11T07:40:07+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"676789aa-e8b9-3198-a0d9-e256bbaba019","appLinkName":"","appLinkUrl":"","spaceKey":"SO","spaceName":"Sharebox Operations","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SO","serviceDeskId":70,"kbLinkDomainURLs":["https://sharebox.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNzVjNDkzYS1hODU3LTQxNTMtOTkxYS0zYTEzZGI5ZjI3OGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTYzNTg1Nzc0OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzU4ODcyMDcsIm5iZiI6MTc3NTg4NjAwNywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.HbM30wL_Tczak3Z0DMLxNIL60J3vpUJQz0nlDTEbnu4","targetCollection":"upload-user-collection-635857748","endpointUrl":"https://api.media.atlassian.com","clientId":"a75c493a-a857-4153-991a-3a13db9f278a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":636823724316779,"updated":"2025-09-10T08:57:29.129214217Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[386],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":636823724316779,"name":"Adminweb Assistance","submit":{"lock":false,"pdf":true},"templateFormUuid":"70348be8-c44b-45d5-bdaa-829000032c4c"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"3600506d-8cbb-4aae-bcaf-372e85e1da63"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"47aad84e-d578-43c7-ae64-2429dbb976f9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"abc2f945-2be1-4191-aacd-f70c6ecbf524"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"56d97838-7b10-4a2f-967c-cd5d5535f9eb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"9ce70ec6-b55c-4c1c-b0d0-c802a152a534"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"7201adbc-74d0-4476-aa77-7b01d3b6d4a8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"84c6f463-04af-4352-bf56-c51a928781e1"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"at","label":"Attachment(s)","description":"Optionally upload images or files that are relevant to your request","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Reporter Contact Number","description":"Enter contact number with country code","validation":{"rq":true,"mnc":1},"jiraField":"customfield_11227","defaultAnswer":{"text":"+1 (123) 456-7890"},"questionKey":""},"9":{"type":"tl","label":"Location ID","description":"Enter the Location ID found on the kiosk label","validation":{"rq":true,"mnc":3,"mxc":4},"jiraField":"customfield_10967","questionKey":""},"5":{"type":"cc","label":"Issue Category","description":"Select the relevant issue category","validation":{"rq":true},"choices":[{"id":"1","label":"Account & Access","other":false,"children":[{"id":"1","label":"Account Credentials / Access Issue(s)","other":false},{"id":"2","label":"Adding Superusers","other":false},{"id":"3","label":"Modify Account Details","other":false}]},{"id":"2","label":"Kiosk Management","other":false,"children":[{"id":"1","label":"Reservations","other":false},{"id":"2","label":"Templates","other":false},{"id":"3","label":"Reports","other":false},{"id":"4","label":"API Keys","other":false},{"id":"5","label":"RFID Management","other":false}]},{"id":"5","label":"Integrations & Optional Features","other":false,"children":[{"id":"1","label":"Payment Integration(s)","other":false},{"id":"2","label":"DMS Integration(s)","other":false},{"id":"3","label":"Identity Integration(s)","other":false}]},{"id":"6","label":"Other","other":false,"children":[{"id":"1","label":"Other / Issue not listed","other":false}]}],"questionKey":""},"10":{"type":"tl","label":"Location Name","description":"Enter Location name as registered in Adminweb","validation":{"rq":true,"mnc":1},"jiraField":"customfield_10996","questionKey":""},"6":{"type":"rt","label":"Issue Description","description":"Describe the issue in as much detail as possible","validation":{"rq":true,"mnc":1},"jiraField":"description","questionKey":""},"7":{"type":"te","label":"Alternate Email Address","description":"By default, we use the email associated with your account for all support communications. If you prefer to be contacted at a different email address—or if you're submitting on behalf of someone else—please provide the alternative email here.","validation":{"rq":false},"jiraField":"customfield_11095","questionKey":""}}},"uuid":"70348be8-c44b-45d5-bdaa-829000032c4c"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":636823724316779,"updated":"2025-09-10T08:57:29.129214217Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[386],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":636823724316779,"name":"Adminweb Assistance","submit":{"lock":false,"pdf":true},"templateFormUuid":"70348be8-c44b-45d5-bdaa-829000032c4c"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"3600506d-8cbb-4aae-bcaf-372e85e1da63"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"47aad84e-d578-43c7-ae64-2429dbb976f9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"abc2f945-2be1-4191-aacd-f70c6ecbf524"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"56d97838-7b10-4a2f-967c-cd5d5535f9eb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"9ce70ec6-b55c-4c1c-b0d0-c802a152a534"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"7201adbc-74d0-4476-aa77-7b01d3b6d4a8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"84c6f463-04af-4352-bf56-c51a928781e1"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"at","label":"Attachment(s)","description":"Optionally upload images or files that are relevant to your request","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Reporter Contact Number","description":"Enter contact number with country code","validation":{"rq":true,"mnc":1},"jiraField":"customfield_11227","defaultAnswer":{"text":"+1 (123) 456-7890"},"questionKey":""},"9":{"type":"tl","label":"Location ID","description":"Enter the Location ID found on the kiosk label","validation":{"rq":true,"mnc":3,"mxc":4},"jiraField":"customfield_10967","questionKey":""},"5":{"type":"cc","label":"Issue Category","description":"Select the relevant issue category","validation":{"rq":true},"choices":[{"id":"1","label":"Account & Access","other":false,"children":[{"id":"1","label":"Account Credentials / Access Issue(s)","other":false},{"id":"2","label":"Adding Superusers","other":false},{"id":"3","label":"Modify Account Details","other":false}]},{"id":"2","label":"Kiosk Management","other":false,"children":[{"id":"1","label":"Reservations","other":false},{"id":"2","label":"Templates","other":false},{"id":"3","label":"Reports","other":false},{"id":"4","label":"API Keys","other":false},{"id":"5","label":"RFID Management","other":false}]},{"id":"5","label":"Integrations & Optional Features","other":false,"children":[{"id":"1","label":"Payment Integration(s)","other":false},{"id":"2","label":"DMS Integration(s)","other":false},{"id":"3","label":"Identity Integration(s)","other":false}]},{"id":"6","label":"Other","other":false,"children":[{"id":"1","label":"Other / Issue not listed","other":false}]}],"questionKey":""},"10":{"type":"tl","label":"Location Name","description":"Enter Location name as registered in Adminweb","validation":{"rq":true,"mnc":1},"jiraField":"customfield_10996","questionKey":""},"6":{"type":"rt","label":"Issue Description","description":"Describe the issue in as much detail as possible","validation":{"rq":true,"mnc":1},"jiraField":"description","questionKey":""},"7":{"type":"te","label":"Alternate Email Address","description":"By default, we use the email associated with your account for all support communications. If you prefer to be contacted at a different email address—or if you're submitting on behalf of someone else—please provide the alternative email here.","validation":{"rq":false},"jiraField":"customfield_11095","questionKey":""}}},"uuid":"70348be8-c44b-45d5-bdaa-829000032c4c"},"linkedJiraFields":["customfield_11227","customfield_10996","customfield_10967","customfield_11095","description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}